THE SMALL PRINT

RETURNS & REFUNDS

ORI offers a 30-day return and refund for all our products

ORI products purchased on our website (excluding promotional or sale items) can be returned and refunded within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. For Christmas we will extend returns and exchanges to the end of January.

Refunds will be issued to the original method of payment. All merchandise must be returned unused, unwashed and accompanied by the original hang tags and packaging. The condition of the product is left at the discretion of ORI.  

Customers are responsible for paying shipping expenses related to the return of ORI products. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking services such as FedEx or UPS.

Please complete our Returns Form and contact ORI Customer Services at hello@orilondon.com or +1 (888) 509-1934 with your order number to obtain an RMA number that must be clearly printed on the form. Please include the hang tag, preferably still attached to the bag, and the polybag that the bag was packaged in if possible.