EVERYTHING YOU NEED TO KNOW

Find the answers to the most frequently asked questions

Shipping

We ship to all US States, including Hawaii and Alaska.

Yes, we do offer FREE shipping for PRODUCT orders of $75 and higher.

For orders under $75 we offer a low shipping fee based on the delivery method selected.  For standard ground delivery the fee is $7.50, while expedited delivery is $15.

Orders will generally ship within 1 business day from the time they are placed. All ORI orders ship from our California warehouse. Once processed, standard ground shipments can take as little as 2-4 days to destinations within California and up to 5 business days to the East Coast.

Expedited shipments take between 1-3 business days after being processed, depending on delivery location.

You should receive a tracking number once your package ships.

Please note that there might be a slight interval between when we send you a tracking number and when the carrier updates the status online. Should you be experiencing problems with your tracking number please reach out to us at hello@orilondon.com

We love to hear from our customers!

While you may reach out to our support team anytime, please note that our customer service business hours are between 8am and 2pm, PST, Monday through Friday. You can reach us at:

Support email: hello@orilondon.com
Telephone: +1(888) 509-1934

Alternatively you can always contact us by using the chat feature or completing the form at the bottom of this page.

Returns

At ORI we take pride in the quality and longevity of our products. It is our aim to give you a bag that you’re not only glad to have but excited to use. However, if for some reason you wish to return your ORI bag here are our company guidelines.

We only accept returns purchased directly from this website, www.orilondon.com – All products in need of attention purchased at a retailer must be taken back to the point of sale. 

All ORI products may be returned. We simply ask that you send your unused purchase back within 30 days of the receipt, in the original packaging with all of the tags still attached.

While we do not offer direct exchanges we are happy to process a refund back to the original method of payment and you can place a new order whenever you are ready.

The fastest way to create a return is to use our online return form accessed Refund Policy. Please be sure to have your order number and zip code ready.

Of course you can always contact us by email or phone.
Email: hello@orilondon.com 
Phone: +1(888) 509-1934

Because items are returned at your own risk we highly recommend that you request a Proof of Postage from your carrier when shipping your item back, as we are not responsible for lost or damaged parcels.

Refunds are processed within 3-5 business days of us receiving your return package.

Promo codes and gift cards

Yes we do have gift cards as options. You can purchase gift cards with different values by following this gift card link.

If you have a Promo code you will be provided the opportunity to enter it at the checkout stage of the purchase process. The Promo discount will be automatically calculated from the retail price.

PRODUCT INFORMATION

Yes, all ORI bags are weather resistant and durable. All your belongings are safe and sound from wind, rain, or sun.

ORI bags and backpacks are All Age, All Gender, All Weather, and All Purpose!

All ORI products are unisex - they are for everyone, everywhere and every day. With different styles, sizes, and colors there is sure to be a perfect bag for anyone no matter gender or age!

At ORI we are committed to improving the quality of the environment and reducing plastic non biodegradable waste. All our bags use recycled PET materials for the main outer material - follow this link to find out more about ORI sustainability.

You can find sizing information on each of the ORI Bag pages that tells you a little about each size and how to make the best decision for you, there’s also more information within our Size Guide.

ORI Bags are made with water resistant and waterproof materials, which make them super easy to clean. The best way to clean your ORI bag is to spot clean with a damp cloth, then let it air dry. We do not recommend fully submerging your ORI bag in water, however we have seen it floating at a beach party one time ;)

Absolutely. All ORI bags come with a limited lifetime warranty. If your product fails per the limited lifetime warranty, we'll work with you to make it right. The warranty covers all of our bag products. This does not extend to our smaller accessories, such as wallets and pouches.

ORI SUSTAINABILITY

Since moving all our products to use more sustainable materials we have helped recycle over 1m plastic bottles to make the rPET material used in ORI + ROKA bags and backpacks

SIZE GUIDE

Ori backpacks come in small and medium (large is on its way!) so that there is a bag to cover all your needs! Choose the size appropriate to your needs and body length to get the maximum benefit from our ergonomic design.